Regarding paints, varnishes, patinas, waxes, glues, modeling pastes, craquelle, 3d contours, gold leaf and gold dust.

Due to the nature of the product after opening the package there is no possibility to return these products.

For the sealed packages, if you wish to change the shade/or product, you can change it after contacting the company. Return and reshipment costs are borne by the customer.

Regarding the stencils.

Custom made products cannot be returned.

If you wish to change the plan, you can change the plan after contacting the company. Return and reshipment costs are borne by the customer.

With regard to decorative objects, canvases and molds, and brushes, you can make an exchange as long as they remain unused and in the perfect condition of receipt. For any change contact the company. The cost of return and reshipment are borne by the customer.

Paintings and handmade products are not changed.

In the event of a defective or damaged product, you can refuse the receipt or send us photos of the defective / damaged packaging or receipt and we will immediately take care of replacing the product.